Our aim is to improve people’s lives. We support clients who can no longer care for themselves adequately in their own homes. The care and support we offer to clients ensures that their rights are maintained at all times. We help clients to maintain their independence and endeavour to provide the highest standard of person centred care possible.

Our values are:

  • Excellence – being a high-performing organisation
  • Caring – treating everyone with dignity and respect
  • Integrity – doing the right thing
  • Teamwork – learning from each other to be the best we can

Five Key Questions we ask ourselves

Is our service:

  1. Safe
  2. Effective
  3. Caring
  4. Responsive to people’s needs
  5. Well led

By safe we mean that people are protected from abuse and avoidable harm.

By effective we mean that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and is evidence-based where possible.

By caring we mean that our staff involve and treat people with compassion, kindness, dignity and respect.

By responsive we mean that our services are organised so that they meet people’s needs.

By well-led we mean that the leadership, management and governance of our company assures the delivery of high-quality person-centred care, supports learning and innovation, and promotes an open and fair culture.

We try our very best to be outstanding when being judged against these questions.

Our Duty of Candour

We have a duty to be open and transparent with people who use our services and other ‘relevant persons’ (people acting lawfully on their behalf) in relation to care and treatment.

We have clear guidelines that we follow.  In hopefully the unlikely event that things might not be as they should be, our procedures include informing people about the incident, providing reasonable support, providing truthful information and an apology.

We promote a culture that encourages candour, openness and honesty at all levels. It is a culture fully supported and promoted by Lilly and Richard, the owners of Carers at Home, a culture of safety that supports organisational and personal learning.

In interpreting what is meant by duty of candour we use the definitions of openness, transparency and candour:

Openness – enabling concerns and complaints to be raised freely without fear and questions asked to be answered.

Transparency – allowing information about the truth about performance and outcomes to be shared with staff, our clients, the public and regulators.

Candour – should any client be harmed by our service; we will inform them of the fact and an appropriate remedy will be offered, regardless of whether a complaint has been made or a question asked about it.

We very much welcome and encourage our clients, their representatives and our staff to tell us what they think of our service, good or bad, Only in this way can we learn from each other to be the best we can. 

Surrey Care Association Awards

We are very proud to have received the following awards:

'2013 Care Provider of the Year' - Everyone
'2012 Manager of the Year' - Lilly
'2012 Beyond the call of duty' - Ellen

Two offices – one telephone number
All enquiries:-

Tel. 01483 899 350

Unit 15
Bramley Business Centre
Station Road

Unit 4
The Post House
Kitsmead Lane
KT16 0EG