All staff are carefully selected and trained to provide home care. They are fully vetted and are insured to work in clients’ homes. Their training includes personal care, dementia care, client rights and occupational health and safety issues.

Induction programme

Carers at Home has a structured induction programme, which is completed by all new care staff prior to them taking responsibility for the provision of personal care service, and working alone in the homes of our clients. It is a combination of an induction course and the shadowing or working alongside the manager or experienced colleague. The induction course is a Skills for Care, 4 days orientation programme before the start of the employment. Induction training includes:-

•    personal care and the basic skills required
•    core values; e.g. privacy, independence & dignity
•    code of personal conduct
•    organisational policies and working practices
•    health and safety training including moving and handling and infection control
•    general health of clients and the role of the carer in monitoring their health on on-onoing basis
•    prevention of any forms of abuse or exploitation of the person receiving care and ‘whistle-blowing’
•    anti-discriminatory practice including cultural awareness
•    standards to which carers should work
•    confidentiality
•    gifts and bequests
•    principle activities which must not be undertaken

Development and training

Staff undergo regular supervision and annual appraisals. They are fully trained on; moving and handling, health and safety, prevention of adult abuse, food hygiene and first aid.  Managers or supervisors providing specialist care services have the knowledge and understanding of those specific services for which they are responsible. We monitor the requirements for staff training and qualifications.  Staff undergo annual appraisals which identify any required refresher training or development needs. This is then incorporated into the staff training and development programme.

Specialist care services

Carers at Home ensures that the necessary arrangements are made for specialist advice, training and information to be available when working with people:-

•    ‪from ethnic minority communities and/or religious groups‬
•    ‪with sensory loss‬
•    ‪with dual sensory impairment‬
•    ‪with terminal illness‬
•    ‪who have had a stroke‬
•    ‪with dementia and mental health problems‬
•    ‪with challenging behaviour‬
•    ‪with infectious disease‬


To ensure that we provide a high quality workforce, the standards for our managers and staff are based on the National Occupational Standards for the Care Industry set by the National Training Organisation. We are fully committed to staff training and development.  In order that standards of care are achieved and maintained, staff have to complete an Induction course and have to attend regular formal training sessions.

Staff Selection

Carers at Home recognises the considerable responsibility of carers working in clients homes, usually in unsupervised settings and often alone. Therefore it is paramount to us that the people we recruit are suitable and competent to undertake the tasks required of them. The well-being and security of clients is protected by our policies and procedures on recruitment and selection of staff.

Background checks

Before selection and confirmation of the post, the manager carries out the
following procedures and checks:

1.    Two references are obtained from current or previous employers.
2.    References from friends or relatives are not acceptable.
3.    A full employment history is required and any gaps are explored.
4.    Verbal contact is made with one of the referees.
5.    Verification of identity is required, i.e. passport or birth certificate.
6.    An enhanced Data & Barring Service check.
7.    Sex offenders register is checked.
8.    SOVA check (Safeguarding of Vulnerable Adult).
9.    Work permit (if appropriate).
10.  Driving licence and insurance (where appropriate).
11.  Certificates of training and qualifications.

Surrey Care Association Awards

We are very proud to have received the following awards:

'2013 Care Provider of the Year' - Everyone
'2012 Manager of the Year' - Lilly
'2012 Beyond the call of duty' - Ellen

Two offices – one telephone number
All enquiries:-

Tel. 01483 899 350

Unit 15
Bramley Business Centre
Station Road

Unit 4
The Post House
Kitsmead Lane
KT16 0EG