Client: Answering our questionnaire. I have had much support from JC as well as DA. ‘Time keeping, excellent

Daughter: Answering our questionnaire.

Dear Lilly and Richard

Mum and I would like to take this opportunity to once again ‘thank you’ and all the carers who support us. It’s not what they all do for Mum alone it’s how they support me and the rest of the family. I know I may come across as demanding sometimes, I don’t mean to, I’m just scared. The carers are all so good with Mum. Always taking time with her needs despite the communication issues etc. They all show exceptional empathy and understanding, they always have. They all do you, and the caring profession ‘PROUD’. RH, RP, LK, RD, CB, PD, Lindy, Jo, to name a few. ‘Amazing’ workforce, we owe them so much. ‘Thank you’.

(The whole team- office and field, thank you all)

Client: Answering our questionnaire. Once again I have pleasure in telling you that I continue to be really grateful that I am one of your clients!! Your service is incomparable and I am so happy to be part of ‘the family’. PS and DL continue to be outstanding; SD is also so good. In fact they are all excellent!

Client: Answering our questionnaire. I am happy with MH. She is my regular carer. She is so kind and goes the extra mile. I am very happy with her, I don’t like it when she is off. PH is very nice when she comes on MH’s day off. I am so grateful that MH is my carer. She deserves any accolade. She is very good.

Client: Answering our questionnaire. DA is a great example of the important and valuable service you provide.

Client: Answering our questionnaire. Very good service, thank you.

Wife: Answering our questionnaire. We receive great care from our little team. They look after (client) with respect and kindness. Don’t know where we would be without them. Thank you

Client: Answering our questionnaire. DA and KB are extremely good at their jobs. They help me without losing my independence. Ellen will also go out of her way to sort things out. Lilly runs a good show under the circumstances she has to deal with. I appreciate the fact that you try to keep to my regular carers and the times they come. It helps me to keep to these times because I like to do things for myself before they arrive and I can judge my times if its kept the same.

Client: Answering our questionnaire. The care workers have achieved more than I had hoped for. Their patience has proved enormous and steps forward have made a huge improvement. Many, many thanks

Wife: Answering our questionnaire. I consider we are very lucky to have such friendly and efficient carers.

Sister: Answering our questionnaire. Chequered times of coming – some at very short notice – as (client) is in and out of hospital with little warning and only home 3 days before re-admission. I can’t fault your care and concern. Lindie wonderful. Only met MM and NN, once each! As a carer I feel very supported too and much appreciate the genuine care and follow up phone calls.

Client: Answering our questionnaire. Office staff very helpful and responsive to changes in provision, even at short notice. All carers very pleasant.

Client: Answering our questionnaire. We are very happy with the care we receive. I have found the staff very flexible and helpful when variations are made.

Client: Answering our questionnaire. Excellent service all round. Could I highlight the care given by PL (my Mum’s most regular carer) who shows enormous care and respect for my Mum and goes beyond what is required – she’s been fantastic. Many thanks to all the staff overall.

Client: Answering our questionnaire. I am very pleased with all my care workers. They take the time to chat if you have any problems, and always will do things for you, I usually have the same carers and you get to know them very well. I think you should be pleased with all the carers as they do such a good job.

Client: Answering our questionnaire. As all the care workers and office do an excellent job it would be wrong to single out one individual. Please keep up the good work and thank you for your help with SCC and the Meals on Wheels service. Would be happy to give your company a referral.

Client: Answering our questionnaire. They are always wonderful, very helpful and considerate.

Client: Answering our questionnaire. Provide support in all areas – Thank you

Surrey Care Association Awards

We are very proud to have received the following awards:

'2013 Care Provider of the Year' - Everyone
'2012 Manager of the Year' - Lilly
'2012 Beyond the call of duty' - Ellen

Two offices – one telephone number
All enquiries:-

Tel. 01483 899 350

Unit 15
Bramley Business Centre
Station Road

Unit 4
The Post House
Kitsmead Lane
KT16 0EG