Before carer workers start we provide a comprehensive 3 day in-house induction training (see below).   We then will supervise your visits during your probationary period (usually 3 months) until both you and your manager feel you are able to go to visits on your own.

Unless you are already qualified, after about 6 months you will start your QCF Level 2 Diploma in Health and Social Care training, which is course based and will give you a recogninised qualification in care.  Once successful you can go on to take level 3 and level 4 courses as appropriate.

Supervisors are given training in Supervisions and Client Assessments.

Induction programme

Carers at Home has a structured in-house induction programme which runs every 4 weeks.  It  is completed by all new care staff prior to them taking responsibility for the provision of personal care service, and working alone in the homes of our clients. It is a combination of an induction course and the shadowing or working alongside the manager or experienced colleague. The induction course is a Skills for Care, 3 days orientation programme at the start of the employment. Induction training includes:-

•    personal care and the basic skills required
•    core values; e.g. privacy, independence & dignity
•    code of personal conduct
•    organisational policies and working practices
•    health and safety training including moving and handling and infection control
•    general health of clients and the role of the carer in monitoring their health on on-onoing basis
•    prevention of any forms of abuse or exploitation of the person receiving care and ‘whistle-blowing’
•    anti-discriminatory practice including cultural awareness
•    standards to which carers should work
•    confidentiality
•    gifts and bequests
•    principle activities which must not be undertaken

Surrey Care Association Awards

We are very proud to have received the following awards:

'2013 Care Provider of the Year' - Everyone
'2012 Manager of the Year' - Lilly
'2012 Beyond the call of duty' - Ellen

Two offices – one telephone number
All enquiries:-

Tel. 01483 899 350

Unit 15
Bramley Business Centre
Station Road

Unit 4
The Post House
Kitsmead Lane
KT16 0EG