Family run since 2007 · CQC rated Good — Outstanding for Caring · Around one million visits delivered · 5 Star Google reviews
MAINTAINING YOUR INDEPENDENCE
Stay in the home you love with the right kind of help
Carers at Home is a family-run, CQC-regulated care agency based in Godalming, providing home care visits across Surrey, Berkshire and East Hampshire, and live-in care across the south of England — so the people you love can stay safe, comfortable and independent at home.
Not sure which? Answer three quick questions — or call either number and we'll point you the right way.
NOT SURE WHICH YOU NEED?
Three questions, one honest starting point
HOW CARE BEGINS
From first call to first visit
1
Call us
Speak to a person, not a menu — the Godalming office for visits, the live-in line for live-in care.
3
Meet your care team
We match carers to you and introduce them before care starts, so the first visit is a familiar face.
2
Free care assessment
A senior member of the care team visits you at home — or in hospital before discharge — and builds the care plan with you.
4
Care starts - and flexes
Plans change as needs do: more help, less help, or a move from visits to live-in.
WHAT WE HELP WITH
Every care plan is built around the person — these are the services families most often ask us for.
Home care visits
Live-in care
Planning & paying
REVIEWS & REGULATIONS
What families — and inspectors — say
“Hand on heart, I cannot recommend Carers at Home highly enough. There is consistency with the carers, which is very important for my mother.”
Daughter of a home care client, speaking to Surrey Social Services
Reviews on
Homecare.co.uk
CQC Good
Outstanding for caring
A TYPICAL DAY
What a day with us can look like
08:00
Morning visit — up and washed, breakfast made, medication prompted.
12:45
Lunchtime — a proper bite to eat, and company to share it with.
17:30
Tea-time — evening meal, a hand with jobs around the house.
21:30
Tucked in — settled for the night, with overnight options if needed.
Where we cover
Local for visits, wide for live in
Home care visits
Surrey, Berkshire & East Hampshire - run from our Godalming office
Live-in care
Across the south of England, including Surrey, Hampshire, Kent, Sussex, Berkshire, Oxfordshire, Hertfordshire, Wiltshire and Buckinghamshire
QUESTIONS FAMILIES ASK FIRST
Straight answers, before you call
How quickly can care start?
Often within days of the free assessment - urgent cases can be quicker.
What does care cost?
Clear, all inclusive rates with no call-out fees - every figure is on the fees page
Will we see the same carers?
Consistency is the point - a small, matched team, introduced before care begins