Family run since 2007 · CQC rated Good — Outstanding for Caring · Around one million visits delivered · 5 Star Google reviews
Live-in care · South of England
Care that moves in with you, not the other way round.
A live-in carer stays in your home so you keep your own bed, your own kitchen, your own garden and your own routine. We're a family-run, CQC-registered agency operating from our office in Godalming — and every carer we place is employed by us, never self-employed.
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Directly employed
Enhanced DBS and right-to-work checked. No self-employed carers
60 minutes away
Every client is within reach of our management team
Meet first, decide after
You meet your carer before you commit to anything
What it costs
We publish our rates. Not everyone does
Live-in care is usually compared with a care home, and it's often the better value of the two — particularly for a couple, where one carer supports both of you for close to the price of one care home place.
There's no obligation and no charge for the assessment. We'll tell you honestly if we think visiting care, or a care home, would suit you better.
See our full rates and charges →
Paying for care
Most of our clients fund their own care. Depending on circumstances you may also be eligible for Attendance Allowance, a local authority contribution following a needs and financial assessment, or NHS Continuing Healthcare. We'll point you to the right place — we don't charge for that conversation.
From £1,625
Per week, one live in carer, 11 hours active care daily
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No arbitrary fee increases as needs increase - only if number of hours increases
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Free home assessment and care plan
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A carer you've met and agreed to
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Cover for breaks, leave and sickness
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Regular manager visits
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Care plan reviewed at six months, or sooner on request
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24-hour support behind your carer
Two-carer packages and waking nights are quoted separately. No minimum term, and no upfront set-up fee — the £1,500 set-up cost is spread at £125 a week over the first twelve weeks. This will remain payable should the care package terminate before 12 weeks.
The difference, in one day
A care home runs to a timetable.
Your home runs to yours.
This is the part families tell us they hadn't thought about until they saw it written down.
In a care home
The day is set for you. A typical day could be
7:30 Woken for the morning round
8:00 Breakfast in the dining room
10:30 Bath, if it's your allocated day
12:30 Lunch, two choices
14:00 Visiting hours begin
17:00 Supper
20:30 Night round
Pets, late nights and your own front door are usually out of the question.
At home, with a live-in carer
The day is still yours
when you wake - breakfast, cooked how you like it
Whenever you want - tea in your own kitchen
every day - A bath or shower if you want one
lunch - you can choose at the shop together
any time
any time - family and friends let themselves in
Days out - a drive to somewhere you actually want to go
when you're tired - bed, in your own bedroom
Your dog stays. Your chair stays. Your neighbours stay. Nothing gets packed up.
Why families choose us
Six things worth checking before you choose any agency.
Ask these of us and of everyone else you're speaking to. The answers vary more than you'd expect.
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Who employs the carer
Ours are employed, not introduced
Every carer is on our payroll, enhanced DBS checked and right-to-work checked, and works under UK employment law with us as the employer. We never place self-employed carers. Finding the right person can take us a little longer — it's worth it.
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Who you'll actually deal with
Helen, and the same small team
Our live-in care manager has fifteen years in the sector. She visits you and your carer weekly at first, then fortnightly once you're both settled — with the occasional unannounced visit from a senior manager to check standards are holding.
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What happens at 3am
Offices open 8–5.30, carer and client support line answered round the clock
Our office is open Monday to Friday, 8am to 5.30pm. Outside those hours there's a 24-hour number your carer can call for help or advice. Nobody is left improvising.
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What happens on the carer's day off
Cover is our problem, not yours
Breaks, annual leave and sickness are all covered by another suitably trained carer. If you employ someone privately, that gap is yours to fill.
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How you know it's being done
You can see the care as it happens
Your care plan sits in our electronic monitoring system. Medication, meals, personal care and mobility support are logged as they're completed, monitored in real time from the office, and flagged straight to a manager if something's missed. We'll send a full report to you or a relative on request.
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How they're trained
Care Certificate, then more
All carers complete the Skills for Care Certificate and annual refreshers in nine key areas, plus training in dementia awareness, end of life care, the Mental Capacity Act, nutrition and hydration, conflict management and customer service. Specific needs get specific training before placement.
The people behind it
You'll know who's coming, and you'll know who to ring.
Helen has fifteen years in the care sector and runs our live-in service. She carries out the assessment, does the matching, and visits you and your carer weekly until she's satisfied everyone has settled.
Behind her is a small office who you'll come to recognise on the phone — not a call centre, and not a different name every time.
From first call to settled client
What actually happens, in order.
Most families come to us in a hurry, often straight from a hospital ward. This is the sequence, and we can move fast when we need to.
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A conversation
An informal, confidential call with someone who does this for a living. No cost, no pressure.
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A home visit
A full care needs assessment before anything starts, covering routine, health, likes and dislikes.
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You meet your carer
We match on skills and on personality, and you meet them before you're asked to commit.
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They move in
A senior member of staff is there for the first day to settle everyone in.
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We keep checking
Weekly visits from Helen at first, fortnightly once settled, plus unannounced senior visits.
What a live in carer does
Built around one person, so no two packages match.
Your carer lives with you. The hours they spend actively caring vary with your needs and are set by employment law — we'll be clear about that at the assessment.
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Personal care, washing and dressing
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Prompting or administering medication
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Cooking to your tastes, not a menu
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Housework and laundry
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Shopping, alone or together
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Support with mobility and transfers
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Dementia support at home
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End of life care in familiar surroundings
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Getting to appointments and out on trips
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Looking after your pets alongside you
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Company through the day
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Two carers, or waking nights, where needs are higher
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We can also arrange visiting home care instead of, or alongside, live-in care. More on home care visits →
The questions families ask
The practical answers
Frequently asked questions
Talk to us
An informal, confidential conversation.
Tell us roughly what's happening and we'll tell you what your options are — including the ones that don't involve us. There's no charge for the assessment and no obligation afterwards.
Our live-in care enquiry line is open Monday to Friday, 8am to 9pm, Saturday and Sunday 10am to 6pm. Leave a message outside those hours and we'll call you back.
Where we provide live-in care
Our Godalming office. You are welcome to call in for a cup of tea and to discuss your needs. We are open to visitors Monday to Friday 9 am to 5.30pm and by appointment outside of these hours.
